Direct Billing and ICBC Billing

​Direct billing is available for the following extended health plans. Please inform our admin staff if you have coverage through one of these plans and would like us to bill for you. If you do not see your plan listed, we may still be able to bill it directly, please call and we will let you know. A credit card on file is required. We do not direct bill WCB/Worksafe for any of our services. 

• Canada Life
• Canadian Forces
• Chamber of Commerce
• ​Claim Secure
• Desjardin Insurance
• Greenshield
• ​ICBC
• Manulife
• MSP
• Pacific Blue Cross
• RCMP
• Standard Life
• Sunlife
• Veterans Affairs

ICBC covers a set dollar amount for each type of services within 12 weeks from the date of your accident:

25 Visits:
Chiropractic
Physiotherapy

12 Visits:
Acupuncture
Clinical Counselling
Kinesiology/Athletic Therapy

Massage Therapy

Where Should I Start?

We recommend getting a thorough assessment done by our Physiotherapist or Chiropractor, as a starting point. This practitioner can take charge as your primary care person. They can provide you with a picture of what is happening in your body and suggest some additional treatment options that may include massage therapy, acupuncture, clinical counselling, etc…

*Most of our practitioners take ICBC patients, some don’t, so make sure you book an ICBC Appointment type, not a regular treatment type.

What If I’m Not Recovered After 12 Weeks?

If you’re not recovered by the end of the first 12 weeks, don’t worry! We can submit a treatment plan to ICBC with a request for additional treatments past the first 12 weeks.

Should I Be Doing All Of These Therapies?

We know it can be tempting to book all of the available treatments and appointments all at once, but sometimes this can be overwhelming for both your body and your schedule. We don’t want to over-treat you.

We recommend starting with 1 -2 therapies, likely once a week each, and booking a few weeks ahead to ensure consistency of care. At any time, your primary practitioner may recommend adding/removing more therapies, if it would be in your best interest.

Starting with Physiotherapy or Chiropractic is highly recommended. Massage or acupuncture is often added to one of these. Counselling is also highly recommended as dealing with both the physical and mental/emotional trauma are equally important.
What If I’m Seeing Someone Else, Somewhere Else?

Its also recommended, but not required, to keep all of your services under one roof. We work as a team and communicate with each other about your treatment progress and what we’re focusing on. For this reason, we can achieve a higher quality of care and better results than if you are seeing someone outside of Remedy.

Does ICBC Cover the Full Cost Of All Appointment?

ICBC pays a flat fee per service for acupuncture, chiropractic, kinesiology, counselling and registered massage therapy.
​In most cases, that fee covers the total cost of the appointment.

​For example, the flat fee ICBC pays for massage therapy is enough to cover the cost of a 30 minute follow up treatment. If you want to come in for 60 minutes, you will have to pay the difference, which is about $22. This portion can be billed to your other extended health insurance, but they may require that you pay and submit the receipt manually. Give us a call and we will be happy to disclose exactly what the rates are for the services you’re interested in, so you know exactly what to expect.

Can I Use My Other Benefits Plan?
No. Unfortunately, your insurer doesn’t allow it. Only the remainder can be billed to your other insurer if you have an active ICBC claim. If they discover otherwise, you can be on the hook financially for the cost of treatment. Yikes!

What If I’m Already Past the First 12 Weeks From The Date of My Accident?
In this case we will need to get you in for an assessment with one of our practitioners to determine if it’s appropriate to send a treatment plan request to ICBC, asking for coverage. You may need to pay out of pocket for this assessment, if ICBC denies coverage. You can also contact them directly to find out.