Frequently Asked Questions

Registered Massage Therapy (RMT) is a regulated healthcare service that focuses on pain relief, injury recovery, and improved mobility using evidence-based techniques.

Massage therapy can treat:

• Muscle tension and knots
• Back and neck pain
• Headaches and migraines
• Sports injuries
• Stress and anxiety
• Postural imbalances

Your first visit includes:

• A health history review
• Assessment of your condition
• A personalized treatment plan
• Hands-on therapy tailored to your needs

Chiropractors assess and treat issues related to the spine, joints, and nervous system. Treatment may include adjustments, soft tissue therapy, and movement recommendations.

Yes—chiropractic care is safe and regulated in British Columbia when performed by a licensed professional.

Your first visit includes:

• A health history review
• Assessment of your condition
• A personalized treatment plan
• Hands-on therapy tailored to your needs which may include adjustments to your joints, or not, depending on your treatment goals and level of comfort with “cracking.” We offer many alternative treatment approaches. 

Acupuncture is used to support:

• Pain relief
• Stress and anxiety
• Hormonal balance
• Digestive health
• Sleep issues
• And more

Most people feel little to no pain. The needles are extremely thin, and many patients find the experience relaxing. If you are afraid of needles, we do offer acupressure as an alternative. 

Your first visit includes:

• A health history review
• Assessment of your condition
• A personalized treatment plan
• Hands-on therapy tailored to your needs which may include a combination of TCM techniques; needling, gua sha, tui na massage, cupping therapy. 

Physiotherapy is effective for:

• Injury rehabilitation
• Chronic pain management
• Post-surgical recovery
• Mobility and strength improvement

Early physiotherapy can speed recovery, reduce pain, and prevent long-term complications.

Your first visit includes:

• A health history review
• Assessment of your condition
• A personalized treatment plan
• Hands-on therapy tailored to your needs 

Our registered clinical counsellors support:

• Anxiety and depression
• Trauma and PTSD
• Relationship challenges
• Stress and burnout
• Life transitions
• Adult ADHD

Yes—your sessions are completely confidential, with a few legal exceptions related to safety.

Your first visit includes:

• A health history review
• A discussion of your reasons for seeking mental health support
• A personalized treatment plan
• Each of our counsellors offer a variety of tools to help you navigate your situation and achieve your mental health goals. 

Please bring:

• Your insurance information
• Any relevant medical documents (if applicable)
• Bring or wear comfortable clothing for physiotherapy and chiropractic appointments
• A hair elastic if you have long hair 🙂

Please bring:

• Your insurance information
• Any relevant medical documents (if applicable)
• Bring or wear comfortable clothing for physiotherapy and chiropractic appointments
• A hair elastic if you have long hair 🙂

Arrive 5–10 minutes early to complete any necessary forms and relax before your session. Most forms are completed online in advance of your appointment to save time.

This depends on your condition, goals, and how your body responds. Some people feel relief quickly, while others benefit from ongoing care. Most therapy types have a better outcome with higher frequency of treatment at the beginning. We suggest booking 3 appointments, one week apart, as a good starting point. This can easily be adjusted after your first visit if needed. 

Mild soreness is normal after some treatments (like deep tissue massage or chiropractic adjustments) and usually resolves within 24–48 hours. Please make a mental note of how you feel post treatment, so you can discuss it with your practitioner at your next visit. This information gives us clues as to how effective the initial treatment approach was, and where we should make adjustments to your treatment plan. 

Booking is simple:

• Use our online booking system
• Choose your service and practitioner
• Select a time that works for you
• You can also book by email
• You can also book over the phone

You can log in HERE, using your Jane App Patient Password. You should have received a welcome email, when the first appointment was booked, which would prompt you to set up a username and password. If don’t remember it, you can reset it online, or call us and we can send you a password reset link.

Give us a quick call and we will try to walk you through getting connected. If you’re having a Naturopathic or Counselling Online appointment, it can also be done over the phone if we can’t get you connected.

1. Our online platform works best with either google chrome or safari web browsers -please ensure you have one of these installed on your computer.

2. Ensure you have a space that is clear with room to move around, especially if you’re seeing a physio, athletic therapist or kinesiologist. If you’re appointment is for counselling or naturopathic medicine, make sure you are comfortable and have privacy in your at home treatment space.

3. Have a space that is well-lit so we can see you

4. Camera Angle – you may be asked to shift this throughout your appointment so your therapist can observe different angles, movements or body parts. -A desktop is difficult to adjust so its not ideal.

5. Ensure you are in a quiet, distraction free environment

6. Test your web cam and microphone beforehand (consider using wireless headphones/mic)

There is on street parking available on Fort and Quadra. We also recommend the Broughton Street Parade below the downtown library. The first hour is free. Both on street and parkade are free before 9am and after 6pm.

Look for our street sign, in front of the Chamber of Commerce on the ground floor. We are located on the second floor which you can access from the main entrance via elevator, or the other entrance via the stairs.

FYI, the building is locked after 6pm and on Saturdays. There is a buzzer to the right of the elevator/main entrance. Enter 214 and we will buzz you in.

If you didn’t find the answer you’re looking for, our team is happy to help.

Give us a call 250-590-5221

Email: admin@remedywellness.ca