Remedy Wellness Centre
Frequently Asked Questions
Remedy Wellness Centre – Victoria, BC
Looking for answers about massage therapy, chiropractic care, acupuncture, counselling, or booking appointments at Remedy Wellness Centre? You’re in the right place. Below are the most common questions we receive—optimized to help you find quick, clear answers.
GENERAL CLINIC QUESTIONS
What makes Remedy Wellness Centre different?
Remedy Wellness Centre is one of Victoria’s only truly multi-disciplinary wellness clinics, meaning you can access massage therapy, chiropractic care, physiotherapy, acupuncture, counselling, and shockwave therapy all under one roof — with practitioners who communicate and collaborate on your care.
Here’s what sets us apart:
- One clinic, many disciplines — no need to manage multiple clinics, referrals, or separate health records across providers
- Collaborative care — our practitioners consult with each other on complex cases, so your treatment plan considers your whole health picture
- Direct insurance billing — we bill most major insurance providers directly so you don’t pay out of pocket and wait for reimbursement
- Flexible scheduling — evening and Saturday appointments available, designed around real life and work schedules
- No referral needed — book any service directly online in minutes
- Free 15-minute consultations — not sure which service is right for you? Book a free consult and we’ll point you in the right direction
- Locally owned — Remedy is an independent, locally owned Victoria business, not a franchise or corporate chain
- Inclusive and welcoming — we proudly serve patients of all backgrounds, ages, and abilities
Whether you’re recovering from an injury, managing a chronic condition, or simply investing in your wellbeing, Remedy offers coordinated, compassionate care in one convenient location in Cook Street Village, Victoria BC.
Where is Remedy Wellness Centre located?
Remedy Wellness Centre is located at 200-1075 Pendergast St in Cook Street Village, Victoria, BC. The clinic is accessible via stairs or elevator from Pendergast Street. Look for the big yellow awning.
What services do you offer?
We provide integrated, multidisciplinary care, including:
- Registered Massage Therapy (RMT)
- Chiropractic Care
- Physiotherapy
- Acupuncture
- Clinical Counselling
- And more!
Our team works collaboratively to support your physical and mental health.
Do I need a referral to book an appointment?
No referral is required for most services. You can book directly online at any time.
Some extended health insurance plans may require a referral for reimbursement—check with your provider.
Where do I park?
Remedy Wellness Centre is located at 200-1075 Pendergast Street in Cook Street Village as of June 1st, 2026. Here are your best parking options:
- Cook Street (main strip) — free parallel parking directly in front of local businesses, with 1–2 hour time limits during business hours. Great for shorter appointments
- Side streets — free unrestricted parking a short walk away on Hilda Street, Linden Avenue, and McKenzie Street. Best for longer appointments
- Beacon Hill Park — free unrestricted parking along Park Boulevard and at the Beacon Hill Tennis Court parking lot, just a few minutes walk away
- By bike — Cook Street Village is very bike-friendly with plenty of bike parking nearby
- BC Transit — the neighbourhood is well served by multiple bus routes
booking appointments
How do I book an appointment?
Booking an appointment at Remedy is simple:
- Use our online booking system
- Choose your service and practitioner
- Select a time that works for you
- You can also book by email
- You can also book over the phone
- We also offer a great online waitlist feature
What if I need to cancel or reschedule?
We require at least 24 hours’ notice for cancellations or changes.
Late cancellations or missed appointments may be subject to a fee.
Do you offer same-day appointments?
Yes—same-day and last-minute appointments may be available depending on practitioner availability. Booking online is the fastest way to check. We also keep a cancellation list, which you can add yourself to online, or give us a call and we can add you.
Do you have a waitlist?
Yes! If you can’t find an appointment that fits your schedule, you can add yourself to our online waitlist. You will automatically receive an email notification when an appointment within your window of availability becomes available. Our practitioners can also see that you’re trying to get in, and may open up an extra spot just for you!
INSURANCE & PAYMENT
Do you offer direct billing?
Yes, we offer direct billing to most major insurance providers for eligible services.
What if my insurance provider isn’t listed?
You can still pay for your treatment and submit your receipt for reimbursement.
What payment methods do you accept?
We accept:
- Debit
- Credit cards
- Some mobile payment options
First visit questions
What should I bring to my appointment?
Please bring:
- Your insurance information
- Any relevant medical documents (if applicable)
- Bring or wear comfortable clothing for physiotherapy and chiropractic appointments
- A hair elastic if you have long hair 🙂
How early should I arrive?
Arrive 5–10 minutes early to complete any necessary forms and relax before your session. Most forms are completed online in advance of your appointment to save time.
results and treatment plans
How many treatments will I need?
This depends on your condition, goals, and how your body responds. Some people feel relief quickly, while others benefit from ongoing care. Most therapy types have a better outcome with higher frequency of treatment at the beginning. We suggest booking 3 appointments, one week apart, as a good starting point. This can easily be adjusted after your first visit if needed.
Will I feel sore after treatment?
Mild soreness is normal after some treatments (like deep tissue massage or chiropractic adjustments) and usually resolves within 24–48 hours. Please make a mental note of how you feel post treatment, so you can discuss it with your practitioner at your next visit. This information gives us clues as to how effective the initial treatment approach was, and where we should make adjustments to your treatment plan.
Massage Therapy (RMT)
What is Registered Massage Therapy?
Registered Massage Therapy (RMT) is a regulated healthcare service that focuses on pain relief, injury recovery, and improved mobility using evidence-based techniques.
What conditions can massage therapy help with?
Massage therapy can treat:
- Muscle tension and knots
- Back and neck pain
- Headaches and migraines
- Sports injuries
- Stress and anxiety
- Postural imbalances
What should I expect during my first massage appointment?
Your first visit includes:
- A health history review
- Assessment of your condition
- A personalized treatment plan
- Hands-on therapy tailored to your needs
CHIROPRACTIC
What does a chiropractor do?
Chiropractors assess and treat issues related to the spine, joints, and nervous system. Treatment may include adjustments, soft tissue therapy, and movement recommendations.
Is chiropractic care safe?
Yes—chiropractic care is safe and regulated in British Columbia when performed by a licensed professional.
What should I expect during my chiropractic appointment?
Your first visit includes:
- A health history review
- Assessment of your condition
- A personalized treatment plan
- Hands-on therapy tailored to your needs which may include adjustments to your joints, or not, depending on your treatment goals and level of comfort with “cracking.” We offer many alternative treatment approaches.
acupuncture
What is acupuncture used for?
Acupuncture is used to support:
- Pain relief
- Stress and anxiety
- Hormonal balance
- Digestive health
- Sleep issues
- And more
Does acupuncture hurt?
Most people feel little to no pain. The needles are extremely thin, and many patients find the experience relaxing. If you are afraid of needles, we do offer acupressure as an alternative.
What should I expect during my acupuncture appointment?
Your first visit includes:
- A health history review
- Assessment of your condition
- A personalized treatment plan
- Hands-on therapy tailored to your needs which may include a combination of TCM techniques; needling, gua sha, tui na massage, cupping therapy.
physiotherapy
What can physiotherapy help with?
Physiotherapy is effective for:
- Injury rehabilitation
- Chronic pain management
- Post-surgical recovery
- Mobility and strength improvement
Do I need physiotherapy after an injury?
Early physiotherapy can speed recovery, reduce pain, and prevent long-term complications.
What should I expect during my physiotherapy appointment?
Your first visit includes:
- A health history review
- Assessment of your condition
- A personalized treatment plan
- Hands-on therapy tailored to your needs
counselling & mental health
What can counselling help with?
Our registered clinical counsellors support:
- Anxiety and depression
- Trauma and PTSD
- Relationship challenges
- Stress and burnout
- Life transitions
- Adult ADHD
Is counselling confidential?
Yes—your sessions are completely confidential, with a few legal exceptions related to safety.
What should I expect during my counselling appointment?
Your first visit includes:
- A health history review
- A discussion of your reasons for seeking mental health support
- A personalized treatment plan
- Each of our counsellors offer a variety of tools to help you navigate your situation and achieve your mental health goals.
Online Appointments
Telehealth Questions
Where do I go to log into my telehealth appointment?
You can log in HERE, using your Jane App Patient Password. You should have received a welcome email, when the first appointment was booked, which would prompt you to set up a username and password. If don’t remember it, you can reset it online, or call us and we can send you a password reset link.
What if I'm having technical difficulties?
Give us a quick call and we will try to walk you through getting connected. If you’re having a Naturopathic or Counselling Online appointment, it can also be done over the phone if we can’t get you connected.
Here are some tips to help make this a successful appointment:
1. Our online platform works best with either google chrome or safari web browsers -please ensure you have one of these installed on your computer.
2. Ensure you have a space that is clear with room to move around, especially if you’re seeing a physio, athletic therapist or kinesiologist. If you’re appointment is for counselling or naturopathic medicine, make sure you are comfortable and have privacy in your at home treatment space.
3. Have a space that is well-lit so we can see you
4. Camera Angle – you may be asked to shift this throughout your appointment so your therapist can observe different angles, movements or body parts. -A desktop is difficult to adjust so its not ideal.
5. Ensure you are in a quiet, distraction free environment
6. Test your web cam and microphone beforehand (consider using wireless headphones/mic)
Still Have Questions?
If you didn’t find the answer you’re looking for, our team is happy to help.
- Give us a call 250-590-5221
- Email: admin@remedywellness.ca
