Frequently Asked Questions

Yes we do. We bill most extended plans and ICBC. We DO NOT bill WCB but you can submit your receipt to them for reimbursement. If you want to double check that we can bill your plan just give us a quick call and ask.

Yes, but we would prefer to send it to you via email. We are a green company and strive to be as paperless as possible. We can also send you a summary of your billing for the year, which is often much more convenient for taxes and records. 

Typically no, but your extended health benefits insurer is the one who would requires it, not us. Just give them a quick call or check on their website or App.

Musculoskeletal: Honestly, when it comes to physical discomfort or pain, there’s no wrong option. There’s a lot of overlap between the manual therapy practitioners and how they are trained to asses injuries, pain, dysfunction and discomfort. We would recomment Physiotherapy, Chiropractic or Massage.

Other Systems: If you’re problem is hormonal, digestive, skin related, etc. you’re going to get a lot more out of Acupuncture/TCM or Naturopathic Medicine, than you would from our other practitioners.

Mental Health: the obvious choice is counselling, but there are many benefits to mental health with massage therapy and acupuncture as well.

When in doubt, give us a call or book a free consult to have a quick chat with any of our practitioners. We will point you in the right direction.

Its safe to assume you will need to start with 3 treatments about 1 week apart, in most cases. Its a good idea to book them all in advance, to ensure you can get in.

Each treatment plan is unique and catered to your needs and goals. Everything we do together is an input into your nervous system, and we can’t make a lasting change with only one input.

Its a difficult question to answer because there are so many factors including if it’s an acute or chronic problem, your health history, you’re ability to do your exercises/homework, your emotional state, etc. We approach your problem with a biopsychosocial lens and look at the whole picture.

We believe in empowering our patients to take control of their functional abilities by giving you tools to use at home. The more you know about how things work, the less reliant you are on your practitioner.

Its also a method of recreating the effects of the treatment you received, which is continual positive input to your nervous system. This creates lasting changes so eventually you don’t need us anymore.

Option 1: Add yourself to that practitioners wait list online, or call us and we can do that for you. And book the next available spot. This notifies your practitioner that you’re trying to get in ASAP. Sometimes they can open up extra treatment time for you.

Option 2: See one of our other practitioners. We can even have your regular practitioner make a recommendation on who you should see in the short term. With your permission, he/she can review your treatment plan and pick up where your regular practitioner left off. You’re welcome to hop between practitioners and experience some different treatment styles and approaches in order to find the best fit for your needs or meet an immediate need. ​

Yes and no.

Yes: Some therapies really compliment each other and are well paired like getting a massage right before you see the chiropractor. Most people will react really well to this approach because the massage will release the connective tissue, allowing the chiropractic adjustment to happen with more ease. However, each person is different and some people may find that this is too much for them in one day.

Another good pairing is acupuncture and counselling, or acupuncture and massage. You may find that you get better results by alternating who you see from week to week, rather than throwing everything at it in one day. For example, massage this week and acupuncture next week. You’re practitioners can communicate with each other about your treatment plan to make the most out of this approach.

No: Though all the therapies have their benefits, you don’t want to do too much all at once. Its important to find the driver or the primary cause of your issue. If you’re doing too much, it’s hard to tell what’s helping and what’s wasted effort. If you’re already seeing someone here, feel free to ask them if adding another therapy would be a good idea right now.

Its also possible to be over treated, and have a negative reaction to your treatment. Best to pace yourself and communicate with your primary provider.

No.

All of our practitioners are registered healthcare professionals and are required by their governing college’s to review your health history, discuss your treatment goals, assess you (posture, range of motion, symptoms, orthopedic testing, etc.), obtain your informed consent to treatment and come up with a treatment plan.

Some patients require more assessing than others, so this varies greatly depending on what you’re coming in with. We also must ensure it’s safe for you to receive treatment and make note of any necessary modifications to the treatment plan, as well as obtain your consent to the treatment.

There will also be some time at the end of the treatment to discuss the recommended plan for follow up treatments, recommended home-work and exercises, and give you an idea of what we think is contributing to/causing your symptoms.

This probably sounds like a lot, but there’s a reason we are called “professionals”…we know how to get it done quickly and efficiently. Its an essential part of the treatment that greatly affects the outcome. If you want to just jump on the table and get you’re full hour back rub, that’s what bodyworkers at spa’s are for.

All registered healthcare providers (RMT, Chiropractic, Physiotherapy, Acupuncture) are trained in school to work with pregnant patients, as it’s a very common thing that we see in the clinic. This ensures they are qualified to know what to do, and more importantly, what not to do with a pregnant patient. We also have a few practitioners who have a special interest in working with pregnant women (Lindsay Daniels, Laura Bondy, Taylor Watson, all Registered Massage Therapists). We also have a massage pregnancy pillow which allows you to lay face down on the table, which is amazing when you’re pregnant!

No.

Your comfort and safety are extremely important. It is absolutely not required that you disrobe, even for a massage. Any of our practitioners can treat effectively through your clothing. In this case, please wear comfortable clothing that you can easily move in, like workout wear.

Your massage, acupuncture or physiotherapist practitioner will discuss this with you and then give you clear instructions on how to get on the table (face down/up, under the top sheets) and then leave the room if you choose to disrobe. Typically, patients will disrobe to a level they are comfortable with or only expose the area being treated. This could be leaving your pants on, just your underwear or completely nude. You are covered with the sheets for privacy and only the area being worked on is exposed.

Again, your comfort and safety are extremely important. When it’s your first time seeing a practitioner, they will discuss the treatment plan with you before anything else happens. This will include a conversation about what area’s will be treated and whether you’re comfortable with that or not. Your practitioner will make changes to the treatment plan, where needed, to ensure you are comfortable and feel safe. You then know what to expect, have an opportunity to ask questions and give your informed consent to the treatment plan.

The most common area’s that people are sensitive about being touched are the throat, feet, inner thigh, belly, glutes and chest. Communication is key here. If there’s anywhere you don’t want to be touched, just tell your practitioner. And if that changes during the treatment, tell your practitioner, so they can adjust the treatment approach. We go to great lengths to make sure you feel safe.

Yes!

All registered healthcare providers (RMT, Chiropractic, Physiotherapy, Acupuncture) are trained in school to work with pregnant patients, as it’s a very common thing that we see in the clinic. This ensures they are qualified to know what to do, and more importantly, what not to do with a pregnant patient.

We also have a few practitioners who have a special interest in working with pregnant women (Laura Bondy, Taylor Watson, Eden Sandhals, all Registered Massage Therapists).

We also have a massage pregnancy pillow which allows you to lay face down on the table, which is amazing when you’re pregnant!

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